© 2018 by Amy Ecenbarger for Looking Glass Images LLC. All rights reserved.

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Frequently Asked Questions

All of my products are processed, printed, and shipped by Fine Art America - the world's largest print on demand technology company. Each product is manufactured at one of their 14 global production facilities and delivered to you "ready to hang", with a 30 day money back guarantee.

 

Ordering and Shipping

I've placed an order... now what?

Once you've placed your order, you'll receive an email from Fine Art America with your order number and all pertinent details. All products generally require 2 to 3 business days to print and manufacture before shipping. Once your order ships, you'll receive another email from Fine Art America, with a tracking number.

Where do you ship to?

Fine Art America ships all over the world. If you can receive a package from UPS or FedEx, then they can ship to you!

 

Do you ship to PO Boxes?

We are unable to ship to a PO Box.

 

How will I know when my order ships?

You'll receive an email from Fine Art America confirming that your order has shipped, along with a tracking number. All orders ship from the manufacturing facility located nearest to your destination address.

What payment methods do you accept?

We accept PayPal and most major credit cards.

 

 

Return Policy

Satisfaction Guarantee

Our return policy is very simple:

If you're not happy with a purchase that you made. for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - Fine Art America does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.

What if I need to return an order?

It's simple. Just log on to www.fineartamerica.com, and scroll to the bottom of the home page. Click on Returns, and you'll be directed to a form where you'll enter your information. Once the form is filled out you'll be able to print out a return label which you should use when mailing back your product.

 

Artwork

 

Can I hang my canvas outside or in a bathroom?

Yes - you can hang your canvas and framed prints outside. However - do not hang them anywhere where they will be exposed to direct rain. Also, if hanging prints in a bathroom, be sure they are not exposed to direct spray from a shower, or exposed to prolonged periods of high moisture from long, hot showers. 
Our "hardiest" products for outside and bathroom use are metal prints and acrylic prints. Both products do not use any paper or canvas, and as a result, moisture is not an issue.

Are your prints and canvases considered archival quality?

Yes. We use only archival inks, acid-free papers, and artist-grade canvases.

 

Copyright
 

Can I re-print or re-publish the artwork I purchase from you?

No. All images in the galleries on this website are ©Amy Ecenbarger, all rights reserved. Copying, altering, displaying or redistribution of any of these images, without written permission from the artist, is strictly prohibited. If you have any questions regarding copyright or licensing, please contact Amy Ecenbarger directly.